WeBuyCars Vehicle Return Policy

At WeBuyCars, there are hundreds of vehicles for sale, ranging from nearly new, with very low kilometres to well-used cars with substantial kilometres and wear, needing reconditioning, mechanical checks, servicing and repair. The WeBuyCars return policy therefore differentiates between lower kilometre “Category A” and well-used “Category B” vehicles.

WeBuyCars is committed to compliance with the Consumer Protection Act, 2008 (“CPA”) and all returns are handled in accordance with the CPA and as agreed to between the parties in terms of the applicable Terms and Conditions. In compliance with our regulatory obligations under the Financial Intelligence Centre Act, 2001, we may be required to freeze any property in our possession which belongs to you, including monies or vehicles, if it is found that you are sanctioned by a competent sanctioning body.

How does the WeBuyCars Return Policy work?

Category A Vehicles

• Category A vehicles may be returned within a 6-month period under the following conditions:
  • A defect is detected that must have existed before delivery and was not disclosed. The defect must impact the vehicle’s usability or safety. You will be required to provide proof of such a defect.
  • Wear and tear caused by use and mechanical issues caused by misuse are specifically excluded.
  • Since vehicles are goods which devalue with use, you will be liable for the usage of the vehicle, any damages inflicted on it and roadworthy costs.
  • The vehicle usage cost will be calculated by multiplying the kilometres driven by the official AA usage rates.
  • In instances where you qualify for a return, you will have the option of requesting a repair, replacement or a refund.

Category B Vehicles

• With the sale of Category B vehicles, WeBuyCars limits its liability in terms of the CPA (as we are allowed to do) by pointing the following out to you:
  • These vehicles are older, well used vehicles and may not be in good working order and may require a combination of minor and major repairs, mechanical checks and servicing.
  • WeBuyCars therefore limits its responsibility and liability and will only allow customers to return vehicles under specific conditions as set out in the CPA.
  • Please refer to the Terms and Conditions governing the purchase of Category B vehicles.