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Frequently Asked Questions

What are the terms and conditions applying to the trade-in assistance finance offer?

How do I buy a car from WeBuyCars?

How do I trade in my car?

What is the difference between Category A and Category B cars?

What are the things to consider when looking at a vehicle?

How does free vehicle delivery work?

How can I reserve a vehicle and what are the steps?

How does the vehicle collection work?

Is the Reserve Now deposit refundable? 

How can I cancel my Reserve Now request?

How does the Ozow payment portal work?

What should I do if my vehicle needs repairs or has a mechanical breakdown?

What does it mean when a vehicle has a Best Buy tag? 

What are the terms and conditions for customers going on a test drive?

What documents are required to buy a vehicle?

Can you tell me more about NaTIS registrations and RC1’s?

Can a vehicle be transported to a branch closer to me?

What do the different vehicle condition stickers mean?

What can I do if I’m unable to log into my WeBuyCars account? 

Are your vehicle prices negotiable?

Why has a vehicle's price been reduced?

Can you tell me who the previous vehicle owner was?

Can I buy a car without paying a deposit?

Why would a vehicle not have a used vehicle condition report?

Can you supply me with a vehicle's VIN number?

What does the used vehicle condition report focus on?

Can I bring my own mechanic to evaluate the vehicle?

Why should I trust the used vehicle condition report for transparency?

Do I need a licence to buy a vehicle? 

Can I buy a bike with a learner’s licence?

 Can I finance a category B vehicle?

What’s the estimated repair cost for the roadworthy issues identified in the used vehicle report?

Does the condition report indicate if the vehicle was in an accident? 

Can you tell if a car has been in an accident? 

What does “uneconomical to repair” mean?

What is eNaTIS and what do the vehicle codes mean? 

Does WeBuyCars disclose vehicle defects?

How does the Drive.co.za offering work?

What is Dekra?

Can you tell me more about the Peace of Mind Protector?

Can you tell me more about the Buy Now, Pay Next Year offer?

How do I sell my car through WeBuyCars?

How does WeBuyCars decide on an offer for my vehicle?

What happens after I accept an offer from WeBuyCars?

What happens during an appointment with a WeBuyCars Buyer?

Is it possible for the final offer to differ from the original estimated offer?

Will WeBuyCars definitely purchase my vehicle at an appointment?

What does WeBuyCars require from me during an appointment?

How soon will I receive payment?

How soon will I hear from you, after completing the online application?

Do I need to do a roadworthy test on my vehicle?

What type of vehicles do you buy?

Where do you buy vehicles?

How can I find a specific vehicle?

Can I finance a vehicle?

Can I arrange my own finance?

Why do some vehicles only qualify for a Capitec Vehicle Loan?

How can I calculate the possible monthly instalment on a vehicle?

Where should I submit finance documents?

What documents are required to buy a vehicle through finance?

Can customers who are blacklisted get vehicle finance?

How do I sign my finance documents?

Online Car Auctions to the Public

Daily online auctions, nationally.

Check out the daily New Arrival Auction and Promotion Auction on our website.

How do your online auctions work?

What auction registration documents are required?

Can I finance a car on auction?

What is the process of collecting a vehicle after auction?

Is the auction registration fee refundable?

How can I refund an auction deposit?

Is Ozow safe to use?

Does WeBuyCars charge any additional fees?

What are your Auction Rules?

How do repossession auctions work?

What FICA documents do I need to apply for finance?

Can I transfer a car from one branch to another?

Does WeBuyCars charge any additional fees?

Where are the WeBuyCars branches located?

What are the WeBuyCars trading hours?

How can I reserve a vehicle online?

Does WeBuyCars accept cash?

Do I need an appointment to visit WeBuyCars?

How important is the service history of a vehicle?

What is included in a vehicle's service history records?

What kinds of service history records are there?

Does WeBuyCars have an app? 

Does WeBuyCars have WhatsApp?

Does WeBuyCars offer a rental solution?

How can I log a concern with customer care?

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